Esyned

HELP CENTRE

How can we help?

Getting started

Accounts, opening files and what is free.

5 answers

Free PDF tools

Merge, rotate, annotate and sign in your browser.

5 answers

Signing

Requests, signers, proof and languages.

6 answers

Plans and billing

Prices, VAT, invoices, cancelling and refunds.

6 answers

Privacy and security

Where files go and how they are protected.

4 answers

Apps and devices

Phone, computer and email attachments.

3 answers

POPULAR GUIDES

Getting started

Do I need an account?

No, not for the free PDF tools. Create a free account to send documents for signature, save documents and use the workspace tools.

What is included for free?

The browser tools (merge, rotate, notes, your own signature) with no watermark, plus a free account with 3 signature requests a month, 1 signer per request and 200 MB storage. On Free, signed documents are kept for 60 days and other files for 30 days; we email you before anything is removed.

How do I open a PDF from my email?

Download the attachment, then open esyned.com/tools and choose the file, or drag it in. On a phone, save it to Files or Downloads first.

Which browsers are supported?

Recent versions of Chrome, Edge, Safari and Firefox on desktop and mobile.

How do I create an account?

Choose Start free, enter your email address and a password, then confirm the link we email you. No card is needed.

Free PDF tools

How do I merge PDF files?

Open esyned.com/tools, choose several PDFs, put them in order and download one file.

How do I sign a PDF myself?

Open the PDF in the free tools, draw your signature, click where it belongs and download the signed copy.

Is there a watermark?

No. Files from the free tools have no Esyned watermark.

Can I change existing text in the PDF?

The free tools add text and notes on top of the page. They do not change existing text. Your account workspace has more editing tools.

Is there a file size limit?

The free tools run on your device, so the limit is your device memory. Very large PDFs open faster on a computer than on a phone.

Signing

How do I send a document for signature?

Sign in, upload the PDF, add your signers and place their fields, then send. Esyned emails each signer a private link.

Do my signers need an account?

No. Signers open a private link, sign on any device and receive their copy.

Is a drawn signature legally valid?

For most business documents in the EU, UK and India, an electronic signature is accepted. Some documents need a qualified electronic signature, a witness or a notary.

What proof do I get?

Every completed document has an audit trail (who signed, when and how) and a digital seal, so later changes can be detected.

Which languages do signing pages support?

English, Dutch, French and Arabic.

Can I send reminders?

Yes. Esyned reminds signers automatically, and you can stop reminders for a document.

Plans and billing

Which currency will I pay in?

The pricing page shows the price for your country. Paddle, our Merchant of Record, charges that price and shows the tax before you pay.

Do prices include VAT or GST?

Yes. Prices include the tax that applies to you. Businesses can add a VAT or GST number at checkout.

Who sends my invoice?

Paddle.com sends the receipt and invoice by email, with your VAT or GST number if you added one.

Can I change plan?

Yes, from your account page. An upgrade starts straight away; Paddle works out the difference.

Can I cancel at any time?

Yes, from your account page or the Paddle link in your receipt. You keep paid features until the end of the paid period.

Can I get a refund?

Yes, within 14 days of the first payment on a plan. See the refund policy for the details.

Privacy and security

Are my files uploaded?

Not with the free browser tools. Documents you save or send for signature are stored encrypted on servers in Frankfurt, Germany.

Do you use advertising trackers?

No. Esyned does not use advertising trackers or cross-site marketing cookies.

Who can see my documents?

You, the people you send them to, and team members you add. Access by our own staff is restricted to support and legal needs, as described in the privacy notice.

How do I delete my account?

From your account page, or email privacy@esyned.com. See the retention and deletion policy for what happens to signed documents.

Apps and devices

Is there an app?

Esyned works in any browser today. In Chrome or Edge you can install it as an app; desktop and phone store apps are coming.

Can Esyned open PDFs from my file manager?

Yes, once installed from Chrome or Edge on a computer: right-click a PDF, choose Open with, and pick Esyned.

Does it work on my phone?

Yes. Open esyned.com in Safari or Chrome. Save email attachments to Files or Downloads first, then open them in Esyned.