Email support
support@esyned.com. We reply on working days.
HELP CENTRE
Accounts, opening files and what is free.
5 answersMerge, rotate, annotate and sign in your browser.
5 answersRequests, signers, proof and languages.
6 answersPrices, VAT, invoices, cancelling and refunds.
6 answersWhere files go and how they are protected.
4 answersPhone, computer and email attachments.
3 answersPOPULAR GUIDES
No, not for the free PDF tools. Create a free account to send documents for signature, save documents and use the workspace tools.
The browser tools (merge, rotate, notes, your own signature) with no watermark, plus a free account with 3 signature requests a month, 1 signer per request and 200 MB storage. On Free, signed documents are kept for 60 days and other files for 30 days; we email you before anything is removed.
Download the attachment, then open esyned.com/tools and choose the file, or drag it in. On a phone, save it to Files or Downloads first.
Recent versions of Chrome, Edge, Safari and Firefox on desktop and mobile.
Choose Start free, enter your email address and a password, then confirm the link we email you. No card is needed.
Open esyned.com/tools, choose several PDFs, put them in order and download one file.
Open the PDF in the free tools, draw your signature, click where it belongs and download the signed copy.
No. Files from the free tools have no Esyned watermark.
The free tools add text and notes on top of the page. They do not change existing text. Your account workspace has more editing tools.
The free tools run on your device, so the limit is your device memory. Very large PDFs open faster on a computer than on a phone.
Sign in, upload the PDF, add your signers and place their fields, then send. Esyned emails each signer a private link.
No. Signers open a private link, sign on any device and receive their copy.
For most business documents in the EU, UK and India, an electronic signature is accepted. Some documents need a qualified electronic signature, a witness or a notary.
Every completed document has an audit trail (who signed, when and how) and a digital seal, so later changes can be detected.
English, Dutch, French and Arabic.
Yes. Esyned reminds signers automatically, and you can stop reminders for a document.
The pricing page shows the price for your country. Paddle, our Merchant of Record, charges that price and shows the tax before you pay.
Yes. Prices include the tax that applies to you. Businesses can add a VAT or GST number at checkout.
Paddle.com sends the receipt and invoice by email, with your VAT or GST number if you added one.
Yes, from your account page. An upgrade starts straight away; Paddle works out the difference.
Yes, from your account page or the Paddle link in your receipt. You keep paid features until the end of the paid period.
Yes, within 14 days of the first payment on a plan. See the refund policy for the details.
Not with the free browser tools. Documents you save or send for signature are stored encrypted on servers in Frankfurt, Germany.
No. Esyned does not use advertising trackers or cross-site marketing cookies.
You, the people you send them to, and team members you add. Access by our own staff is restricted to support and legal needs, as described in the privacy notice.
From your account page, or email privacy@esyned.com. See the retention and deletion policy for what happens to signed documents.
Esyned works in any browser today. In Chrome or Edge you can install it as an app; desktop and phone store apps are coming.
Yes, once installed from Chrome or Edge on a computer: right-click a PDF, choose Open with, and pick Esyned.
Yes. Open esyned.com in Safari or Chrome. Save email attachments to Files or Downloads first, then open them in Esyned.
support@esyned.com. We reply on working days.